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While service designers are interested in users’ experience of individual touchpoints, they are also interested in how those touchpoints are connected, how people move around a service, and what the experience of that journey is.

The work that service designers undertake — which we’ll look at in more detail in a moment — is geared towards shaping how touchpoints work together, from both the perspective of the end user, and those responsible for running the service.

Service designers are likely to be consulted in response to a problem that is global in scope, or if the required solution is anticipated to require changes across multiple parts of a service.

Read more on the following article:

Service Design and UX Design: What’s the Difference?